Online Purchasing Policy

Service provider identification

CHEESE LOVERS, UNIPESSOAL LDA, única detentora da marca nacional registada no INPI, Queijaria da Praça, hereinafter referred to as responsible, is responsible for processing the User's personal data and informs that this data will be treated in accordance with the provisions of the Regulation ( EU) 2016/679 of 27 April 2016 (GDPR), on the protection of natural persons with regard to the processing of personal data and the free movement of such data, for which the following information on processing is provided:

Purpose of data processing:

Manutenção de uma relação comercial com o utilizador.

The operations planned to carry out the treatment are:

Envio de comunicações publicitárias de índole comercial por email, fax, SMS, MMS, redes sociais ou qualquer outro meio eletrônico ou físico, presente ou futuro, que permita comunicações comerciais. Essas comunicações serão feitas pelo responsável e relacionadas aos seus produtos e serviços, ou aos seus colaboradores ou fornecedores com os quais chegaram a um acordo de promoção. Nesse caso, os terceiros nunca terão acesso a dados pessoais.

Perform statistical studies.

Process orders, requests or any type of request made by the user through any of the contact forms made available to him.

Sending the Site's Newsletter.

Data conservation criteria:

The data will be kept as long as there is mutual interest in maintaining the purpose of the treatment and, when it is no longer needed, will be removed with appropriate security measures to guarantee the pseudonymization of the data or its total destruction.

Data communication:

The data will not be communicated to third parties, except by legal obligation.

Rights that help the user:

Right to withdraw consent at any time.

Right of access, rectification, portability and deletion of your data and the limitation or opposition to its treatment.

Right to file a complaint with the supervisory authority if it considers that the treatment does not comply with current regulations.

Contacts information for exercising your rights:

Adress:

QUEIJARIA DA PRAÇA

Praça Marquês de Pombal, 102, 4000-390 Porto

Tlf.: +351 225 400 405

Email: geral@cheeselovers.pt

Object

The terms and conditions of sale described below, govern the contractual relations between the seller and the user of the website and are the only applicable ones. Queijaria da Praça can modify these conditions at any time, managing those that were in force at the time of placing the order and were accepted by the purchasing user. Queijaria da Praça is not responsible for any misunderstandings that may arise due to the differences between them, and that may exist in an access prior to the moment when the order is placed, so it recommends that, before confirming it, these be read .

In any case, the changes are applicable as of their publication on the Internet and do not apply to contracts entered into before that time.

By reading and accepting the general terms and conditions by the user, you have read, understood and give your agreement without any reservations.

Order Processing

How to order

Orders will be made through the online store link available at https://queijariadapraca.pt, following the instructions detailed therein.

Orders can only be shipped to mainland Portugal.

The user, before sending the request, must read and accept the general conditions.

Payment

All prices published in the online store, except for omission or transcription or computer error, are valid and include the corresponding VAT, but not the transport costs and other expenses that may be generated and, in any case, will be fully known by the buyer before payment, so that the final price is reflected in the order calculation.

These prices can, at any time, be freely reviewed and modified by Queijaria da Praça. However, the price will be respected if the order was processed before updating the prices registered in the online store.

Queijaria da Praça offers a possible payment method: by bank transfer.

Payment by bank transfer

If you choose to pay by bank transfer, Queijaria da Praça will, after confirming the receipt of the order, give an indication of the NIB / IBAN to be credited and your order will only be processed when the payment is authorized by your bank. As a rule, it will be accepted to send proof of the good execution of the transfer made, as proof of its execution, and the Queijaria da Praça may not consider the document valid until its credit in the deposit account to the previously indicated order is proven.

Order processing:

Após receção do pedido e confirmação por parte da Queijaria da Praça, um e-mail será recebido dentro de um período máximo de 24 horas, com indicação do montante, NIB/IBAN e prazo para pagamento, confirmando igualmente a disponibilidade do produto e o prazo previsível de entrega.

Due to the temporality in the production of some cheeses, as they are artisan, it may happen that, at certain times, they are not available. This circumstance would be conveniently reported on the online store.

Se à data da confirmação do pedido, algum dos itens pedidos não estiver disponível em stock, a Queijaria da Praça enviará um e-mail, ou encontrará uma forma de contacto no mais curto espaço de tempo possível (a partir da data em que o pedido for registado) para informá-lo sobre a data previsível para a reposição do mesmo, ou na impossibilidade da sua reposição e consequente envio. No caso de ser impossível, devido a circunstâncias de produção ou distribuição, enviar o item solicitado, ou no caso de não haver por parte do utilizador interesse em aguardar pela data de reposição e posterior envio, terá a possibilidade de alterar os produtos solicitados ou o reembolso dos valores que foram pagos pelos itens mencionados, que será efetuado num prazo máximo de 30 dias.

If one or more of the items in your initial order is not available, you can choose to communicate your intention to partially receive the order and propose the rest of the shipment on the date it is available. In this case, the items sent in a posterior date, belonging to the initial order, will be sent and will be exempt from shipping costs, excluding from this exemption products added and not listed in the initial order.

O pedido chegará aproximadamente nas 48 horas subsequentes, após receção da respetiva liquidação do montante calculado, no email de confirmação da encomenda por parte da Queijaria da Praça. Os envios apenas são efetuados durante os dias úteis, pelo que as 48 horas descritas, referem-se apenas a envios entre segunda a sexta-feira, excluindo-se feriados locais e nacionais.

Em caso de atraso na entrega, pode entrar em contato com a Queijaria da Praça através de qualquer um dos canais de comunicação indicados na pagina da Loja Online, ou através da página da Queijaria da Praça.

The order will be sent to the address indicated at the time of purchase, through a transport company, in cold packs.

It is convenient, at the time of delivery, that the customer check that everything is in accordance with his order and in perfect condition. If you do not agree with the items delivered or their conditions, manually sign and indicate on the carrier's delivery note the anomalies found on receipt.

Resolution due to lack of satisfaction and return policy.

The products sold by Queijaria da Praça are completely handmade, so their size, color or shape may differ slightly from those that appear in the photos published in the online store, without affecting their quality. Therefore, these photographs are illustrative for information purposes only, but not contractual.

The customer can claim only if:

Os produtos recebidos não corresponderem ao solicitado ou a quantidade não corresponder ao pedido, com as exceções indicadas, em relação à possibilidade de receber pedidos parciais no caso de algum dos produtos solicitados não existir em stock (se a quantidade ou o produto indicado na guia de transporte ou fatura não corresponder à quantidade ou produto realmente contido na remessa, o transportador deverá ser notificado, informando a Queijaria desta circunstância na própria guia de transporte);

The packaging is seriously damaged, affecting the quality of the product (in this case, it must be communicated to the carrier, informing it on the transportation bill);

The products are in poor condition at the time of receipt. In that case, you must send information to Queijaria da Praça on the day of delivery. However, you should keep in mind that, when it comes to artisan cheeses, they can develop benign molds in the following days, even if they are kept in the appropriate cold conditions, without losing their qualities.

Bearing in mind the perishable nature of the products sold by Queijaria da Praça, it is very important that any complaints regarding the purchased product be processed as quickly as possible.

If at least one of the situations described above occurs, and in compliance with the deadlines and procedures defined for reporting anomalies, you will be entitled to a full refund of the goods, including taxes and shipping costs. For this to be possible, the order must be returned in its original packaging.

The refund of the amount will be made after the alleged defect is verified by Queijaria da Praça, within a maximum period of 30 days. If the products, once returned, are in good condition, the value of the order will not be returned to the customer and can be resent, provided that the customer requests it again assuming the shipping costs. If only part of the goods are defective, only the part of the price corresponding to that product will be returned, but not the shipping costs, which, in any case, are fixed.

If the shipment is rejected by the customer, or the customer does not collect it, without just cause, Queijaria da Praça will be exempt from responsibility for the deterioration that the product may suffer as a result of the lack of receipt, not being obliged to return any value.

Confidentiality and data protection

Users, by checking the corresponding boxes and entering data in the fields, marked with an asterisk (*) in the contact form, expressly, freely and unequivocally accept that their data is necessary to fulfill their request, the inclusion of data in the remaining fields as being voluntary. The user guarantees that the personal data provided to the RESPONSIBLE is true and is responsible for communicating any modification thereof. The RESPONSIBLE informs and expressly guarantees to the users that their personal data will not be transferred to third parts, and that whenever they make any kind of transfer of personal data, the users will be asked in advance for express, informed and unequivocal consent. All data requested through the website are mandatory, as they are necessary to provide a service to the user. In the event that all data is not provided, there is no guarantee that the information and services provided will be completely tailored to your needs.

Security measures:

That, in accordance with the provisions of the regulations in force on the protection of personal data, the RESPONSIBLE PARTY is in compliance with all the provisions of the GDPR regulations for the treatment of personal data of his responsibility and clearly with the principles described in Article 5 of the GDPR , by which they are treated in a fair, transparent and transparent manner towards the interested party and adequate, relevant and limited to what is necessary in relation to the purposes for which they are treated.

RESPONSIBLE guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR, in order to protect the rights and freedoms of users, and communicated the appropriate information so that they can exercise them.

The data provided in this way can only be used to properly manage orders and to be able to perform an appropriate management control, the production of statistics or the advertising reference of Queijaria da Praça products.

O proprietário dos dados poderá, a qualquer momento, exercer os direitos de retificação, cancelamento e oposição, nos termos estabelecidos, sobre o Regulamento Geral de Proteção de Dados (RGPD), seus regulamentos de desenvolvimento ou o regulamentos que no futuro substituam qualquer um deles, por meio de uma comunicação por escrito que faça a solicitação correspondente endereçada à Queijaria da Praça, à qual você deverá anexar uma cópia da identificação do solicitante e enviada para o endereço postal ou de e-mail indicado na secção contatos

Da mesma forma, o cliente pode, a qualquer momento, solicitar à Queijaria da Praça que saiba quais informações pessoais estão incluídas em seus bancos de dados. Neste caso deverá igualmente anexar uma cópia da identificação do solicitante e enviada para o endereço postal ou de e-mail indicado na secção contatos

The newsletter about the activity of Queijaria da Praça will be sent to all those who sign up expressly or who have made a purchase at the store, selecting this option at the time of registration or purchase.

Queijaria da Praça undertakes to maintain absolute secrecy and confidentiality regarding all information that, due to the requests made, would have been provided, and to use it only for that purpose and, in turn, the user agrees with the same with respect to to the data you receive from Queijaria da Praça.

Any document, original or photocopy, that one of the parts has provided to the other, for the purposes of this contract, must be kept with the utmost care to avoid its reproduction and, therefore, breach of confidentiality.

The application of the provisions of this provision does not apply when:

a) The information received was known to the Party that released it before it was released by the other Party.

b) The information received is in the public domain.

c) The information received comes from third parties that do not require confidentiality.

The receiving part will be responsible for ensuring that its employees comply with the limitations set out in the previous paragraphs.

Either part may require the other part to return the confidential information provided, which must be sent immediately, agreeing to destroy any tangible copy of it, and delete the data that, because the other party requested, and which are the GDPR and regulations of development declare protected, obtained in the exercise of their functions.

Either part will respond to the other for breach of the obligations assumed under this provision, which are directly attributable to them or to any of their employees or collaborators, for which they must answer legally, even after the relationship contractual ends.

The parts expressly accept that the personal data, to which they had access due to the object of provision of this contract, cannot apply it or use it for purposes other than those contained in this document, nor transfer it to other people, nor even for third parts. for conservation purposes, it is also obliged to return in full the files, automated or not, of the personal data to which it would have access, when required by the other part. Otherwise, and taking into account the specific nature of the orders, the information will be maintained by Queijaria da Praça in order to better process and manage future orders, offers, discounts for volume of purchases, etc.

The parts are obliged to maintain the strictest secrecy and confidentiality in relation to the personal data to which they have access under this contract, as well as to diligently fulfill the duty of custody and custody that they are imposed by the Law on Protection of Personal Data. These duties will be enforceable during the term of this agreement and even after termination for any reason, charged against the other part for breach of the obligations assumed under this provision that are directly attributable to him or to any person. employees or collaborators.

Likewise, the parts expressly undertake to adopt the necessary technical and organizational measures that guarantee the security of the personal data to which they have access and avoid its alteration, loss, treatment and unauthorized access, taking into account the state of technology, the nature of the stored data and the risks to which they are exposed, whether they come from human actions or from the physical or natural environment, and must always be in accordance with the provisions on this point in the GDPR, as well as in the complementary regulations to be developed or replaced in the future.

Rights and obligations of Queijaria da Praça

Queijaria da Praça will be solely and exclusively responsible for the services it provides.

Queijaria da Praça is committed to adopting the necessary means and measures to ensure the security and privacy of communications. It will not respond when the relevant security measures are adopted, they have been violated by external agents.

Queijaria da Praça does not guarantee the availability and permanent continuity of the Portal and the services it hosts due to interruptions, computer failures or other justified causes

Intellectual property

Todo o conteúdo do Portal (sejam ilustrações, textos, nomes, marcas, imagens, vídeos) é propriedade da Queijaria da Praça ou seus colaboradores. Qualquer reprodução parcial ou total do conteúdo, por qualquer procedimento e por qualquer meio, está sujeita a autorização prévia e expressa da Queijaria da Praça, que, caso contrário, nega a cópia, publicação ou distribuição de todo o conteúdo a terceiros que não possuem direitos de propriedade intelectual.

Queijaria da Praça cannot be held responsible for the violation of one or more users of the rights of third parties through its activities on the Portal.

All content and / or parts of the website were included according to the principles of good faith, with the sole purpose of providing information to the user about the products of Queijaria da Praça. Part of the content may have been prepared with information, in whole or in part, from sources external to the entity itself, for which Queijaria da Praça is not responsible for its imprecision or lack of updating.

Obligations of the portal user

The user agrees not to introduce false data, cause damages or damages that may harm or alter the Portal itself, and not to introduce computer viruses, Trojans or similar, which may cause unauthorized changes to the content or systems that make up the Portal. It will be understood that the user accepts the conditions set out in the order submission.

Legislation and jurisdiction

These general conditions are subject to and governed by Portuguese law.

For the resolution of any dispute and with express waiver of the jurisdiction that corresponds to the parties, the courts of the city of Porto will be competent.